Contested Automation: Double Indeterminacy, Union Power, and Job Quality in Call Centers

Journal article

Sean O'Brady, Jeonghun Kim
Work and Occupations, 2026

Cite

APA Click to copy
O'Brady, S., & Kim, J. (2026). Contested Automation: Double Indeterminacy, Union Power, and Job Quality in Call Centers. Work and Occupations. https://doi.org/10.1177/073088842614421

Chicago/Turabian Click to copy
O'Brady, Sean, and Jeonghun Kim. “Contested Automation: Double Indeterminacy, Union Power, and Job Quality in Call Centers.” Work and Occupations (2026).

MLA Click to copy
O'Brady, Sean, and Jeonghun Kim. “Contested Automation: Double Indeterminacy, Union Power, and Job Quality in Call Centers.” Work and Occupations, 2026, doi:10.1177/073088842614421.

BibTeX Click to copy

@article{sean2026a,
  title = {Contested Automation: Double Indeterminacy, Union Power, and Job Quality in Call Centers},
  year = {2026},
  journal = {Work and Occupations},
  doi = {10.1177/073088842614421},
  author = {O'Brady, Sean and Kim, Jeonghun}
}