Contested Automation: Double Indeterminacy, Union Power, and Job Quality in Call Centers

Sean O'Brady, Jeonghun Kim

Work and Occupations, 2026

Spatial Control, Precarity, and Union Resistance in Digital Remote Work: An Analysis of ‘Work From Home’ in US and Canadian Call Centres

Virginia Doellgast, Sean O'Brady, Jeonghun Kim

Work, Employment and Society, 2026

Academic capitalism and precarity in the neoliberal university: job insecurity and stress in two liberal market economies

Sean O'Brady, Greg Bamber, Brian Cooper

Industrial Relations Journal, vol. 56(4), 2025, pp. 291-300

Worker Voice and Mutual Gains From Remote Performance Management: Evidence From Digitalized Services in North America and Germany

Sean O'Brady, Virginia Doellgast, Jelena Starcevic

Human Resource Management Journal, vol. 35(4), 2025, pp. 864-878

The high costs of outsourcing: Vendor errors, customer mistreatment, and well‐being in call centers

Sean O'Brady, Virginia Doellgast, David Blatter

Industrial Relations: A Journal of Economy and Society, vol. 63(1), 2024, pp. 80-103

Negotiating limits on algorithmic management in digitalised services: cases from Germany and Norway

Virginia Doellgast, Ines Wagner, Sean O'Brady

Transfer: European Review of Labour and Research, vol. 29(1), 2023, pp. 105-120

Control and insecurity in Australian and Canadian universities during the COVID-19 pandemic

David Peetz, Sean O’Brady, Johanna Weststar, Amanda Coles, Marian Baird, Rae Cooper, Sara Charlesworth, Amanda Pyman, Susan Ressia, Glenda Strachan, Carolyn Troup

Relations Industrielles/Industrial Relations, vol. 77(2), 2022, pp. 1-21

Collective Voice and Worker Well‐being: Union Influence on Performance Monitoring and Emotional Exhaustion in Call Centers

Sean O'Brady, Virginia Doellgast

Industrial Relations: A Journal of Economy and Society, vol. 60(3), 2021, pp. 307-337

Fighting precarious work with institutional power: Union inclusion and its limits across spheres of action

Sean O'Brady

British Journal of Industrial Relations, vol. 59(4), 2021, pp. 1084-1107

Partnering against insecurity? A comparison of markets, institutions and worker risk in Canadian and Swedish retail

Sean O'Brady

British Journal of Industrial Relations, vol. 58(1), 2020, pp. 142-167

Rethinking precariousness and its evolution: A four-country study of work in food retail

Sean O'Brady

European Journal of Industrial Relations, vol. 25(4), 2019, pp. 327-344

Institutional Power Resources: A Critical Analysis

Sean O'Brady

Jens Arnholtz, Bjarke Refslund, Workers, Power and Society: Power Resource Theory in Contemporary Capitalism, Routledge, 2024, pp. 76-96

Employment Relations in Canada

Scott Walsworth, Sean O'Brady, Daphne Taras

Greg Bamber, Fang Lee Cooke, Virginia Doellgast, Chris Wright, International and Comparative Employment Relations, 7th ed., Sage, 2021, pp. 92-127

What Canada can learn from Sweden about creating middle-class retail jobs

Sean O'Brady

The Conversation, 2021

Working from home during COVID-19: What do employees really want

Johanna Weststar, Carolyn Troup, David Peetz, Ioana Ramia, Sean O’Brady, Shalene Werth, Shelagh Campbell, Susan Ressia

The Conversation, 2020

Canadian Employers Waste $5 Billion a Year on Inefficient Drug Coverage

Alan Cassels, Sean O'Brady

Vancouver Sun, 2015

Politicians! To thine own ideologies be true

Sean O'Brady

The National Post, 2015

Bill 3 is a major setback for labour relations in Québec

Sean O'Brady, Phillippe Scrimger

Montréal Gazette, 2014

AI in Contact Centers: Artificial Intelligence and Algorithmic Management in Frontline Service Workplaces.

Virginia Doellgast, Sean O'Brady, Jeonghun Kim, Della Walters

Cornell University, 2023

A Living wage for Tompkins County? Tompkins County Living Wage Working Group Feasibility Study

Reed Eaglesham, Ian Greer, Sally Klingel, Sean O’Brady, Shaianne Osterreich, Maru Rodriguez, Matt Vidal, Russell Weaver

Cornell University, 2023

Making call center jobs better: The relationship between management practices and worker stress

Virginia Doellgast, Sean O'Brady

Cornell University, 2020