Making call center jobs better: The relationship between management practices and worker stress

Journal article

Virginia Doellgast, Sean O'Brady
Cornell University, 2020

Cite

APA Click to copy
Doellgast, V., & O'Brady, S. (2020). Making call center jobs better: The relationship between management practices and worker stress.

Chicago/Turabian Click to copy
Doellgast, Virginia, and Sean O'Brady. “Making Call Center Jobs Better: The Relationship between Management Practices and Worker Stress” (2020).

MLA Click to copy
Doellgast, Virginia, and Sean O'Brady. Making Call Center Jobs Better: The Relationship between Management Practices and Worker Stress. Cornell University, 2020.

BibTeX Click to copy

@article{virginia2020a,
  title = {Making call center jobs better: The relationship between management practices and worker stress},
  year = {2020},
  institution = {Cornell University},
  author = {Doellgast, Virginia and O'Brady, Sean}
}